5 Basics Business Hotels Still Need to Master

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jtpedersen_5 basics_business travelBeen traveling some…and find there’re still some basics that business hotels need to improve on.  I’m sure you have your ‘favorites’ as well.

 

 

 

So here are ‘my’ 5 Basics Hotels Still Need to Master

  • Easy check-in
  • Available room service
  • Quick check-out
  • WiFi
  • Decent restaurant for breakfast meetings

Check-In:
Since many hotels are franchises, service varies even amongst well-known brands.  At the end of the day, tired, having traveled, and often very late in the day, it’s not uncommon for me to wander in zombie-like.  In this case, I want no-hassle, no grief, check-in then and straight to my room.  I’m still befuddled at how (at 11:48p, I’m to tired too be amazed) I can be the only person checking in, and still have it be a :20 process sometimes.

Check-Out:
Is often even more important.  There’s nothing like wrapping up a conference call (or what-have-you), rapidly closing up travel bags, and heading for the exit in timely fashion.  Only to find a line of people also rushing to check out.  Gridlock at the exit.  Yes, all business travelers seem to want to empty the hotel between 7:30 and 8:30a<g>.  It’s not a surprise.  So it should be planned for by hotel staff.

WiFi:
WiFi simply needs to be there, and work without grief.  Even today, at least a decade after hotels started rolling it out broadly, I too-frequently have to call the service’s 800#, have my bandwidth dialed up, or the front-desk to do something.  It’s like the lights now, it simply is expected to work. You don’t call to have your room’s lighting wattage dialed up, do you?

Restaurants:
Yes, its a function of picking the right hotel. You don’t go to Super-8s looking for a cloth sit-down breakfast setting. But it is interesting to go to a ‘major brand’ hotel, and find the restaurant is sub-par.  Classics are one person serving 8 tables, dirty, or my favorite: used to be a full-service restaurant, only now it’s become a ‘continental breakfast.’  Not only dissatisfying, it doesn’t look good if you’ve arranged for others to meet you there as well.

Yes, these are things you learn to deal with…pre-planning as the need may dictate…but these are still some of my ‘core’ issues when traveling<g>.

Yours?

(photo credit: Gabriella Fabbri)